IT automation: the strategic approach to IT operations

IT automation: the strategic approach to IT operations

Increasingly complex technology stacks and the rise of new digital disrupters in nearly every industry are driving the need for comprehensive automation strategies, from the back office to the customer experience.

Additionally, Covid-19 has accelerated the need for automation. The workforce has become more remote and distributed, while widespread labor shortages threaten productivity in all sectors, up and down the value chain. One area that particularly feels this problem is enterprise IT. As a result of these developments, IT teams are under pressure to achieve more without commensurate increase in resources and in a context of labor shortages and constant uncertainty and change.

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