PHILADELPHIA – (COMMERCIAL LINE) – Enclara Pharmacia, market leader in comprehensive pharmacy management services for the hospice community, announces the development of a bi-directional drug interface with Complia Health’s Suncoast Hospice EMR platform. This innovation supports efficiency, accuracy and regulatory compliance by delivering Enclara pharmacist profiled drugs directly to the hospice patient records at Suncoast.
“This is a huge step forward when it comes to establishing seamless interoperability, which is central to our core strategy of making life easier for hospice nurses, improving patient safety and ensuring timely access to symptom management.” , said Scott Quilty, Chief Commercial Officer of Enclara. “With many hospices facing staffing challenges, we want to use every opportunity to improve nurse productivity and user satisfaction.”
With a standard one-way medical interface, a hospice nurse profiles new medications for a patient via the hospice’s electronic medical record (EMR) system. This information flows directly to Enclara so that the drugs can be dispensed, through Enclara’s mail order service or a local pharmacy. While this is the preferred workflow, hospices with an EMR interface still end up profiling about 10% of drugs directly through Enclara. With the bi-directional interface, EMR remains an accurate “single source of truth” regardless of the origin of drug records.
“Whenever we have the opportunity to increase efficiency, reduce physician burden, and improve patient safety, we see the absolute value of doing so,” said Paul Minton, SVP Product Management at Complia Health. “When we discussed this opportunity with Enclara, they immediately recognized the value of creating a two-way flow of information in real time. I am thrilled that Enclara and Complia Health are paving the way for this important ability to further strengthen the closed circuit therapeutic process. ”
There are several reasons why a hospice nurse may end up profiling new drugs directly through Enclara rather than through EMR. These include time constraints in emergency situations and when medications are profiled during real-time consultation with an Enclara pharmacist. These pharmacists are often called upon to provide advice on symptom management. They also contact each other when they see a problem with a newly developed drug, such as a potential drug interaction or an allergy problem.
By ensuring consistent drug entries across Enclara and Suncoast patient records, this improved integration also simplifies regulatory compliance with Medicare Hospice Change Request (CR) 8358 requirements. Enclara relays drug usage information to most of the more than a dozen major hospice EMRs with which it maintains integrations. Other hospice pharmacy benefit managers (PBMs) do the same and may even refer to that service as “two-way”. However, because a PBM pharmacist and hospice nurse may enter medications slightly differently, there remains some need for manual reconciliation. With the bi-directional real-time flow of information between Enclara and Suncoast, this lengthy process can be shortened or eliminated.
The new Enclara and Suncoast interface is currently in a pilot phase. It will be offered to other current customers in the fall of 2021 and will then be made available to all Enclara customers who switch to Suncoast or Suncoast customers who switch to Enclara in the future.
About Enclara Pharmacia
Enclara Pharmacia is a national PBM and mail-order provider of drug and clinical services developed specifically for the hospice and palliative care industry. Enclara serves more than 400 hospice providers and 97,000 patients nationwide, helping to reduce pharmacy costs through a clinic-based model that enables home delivery of drugs and access to a network of more than 65,000 local pharmacies, including a Enclara’s actively managed network subset of over 7,000 retail pharmacy, institutional pharmacy and automated order fulfillment solutions. For more information, visit http://www.enclarapharmacia.com.
About Complia Health
Complia Health is a leading provider of technology and expertise to the post-acute and long-term care markets to create efficiencies and streamline processes for agencies in the United States. Thousands of home care, home health, hospice, palliative care, residential care, bereavement and community care agencies rely on Complia Health for the clinical, operational and financial solutions needed to provide quality care to their clients. Complia Health’s innovative products are backed by an industry-leading team of health and technology experts based in the United States. To find out more, visit http://www.compliahealth.com.